![call queue call queue](https://www.telestax.com/wp-content/uploads/2020/02/CallQueuing.png)
On the Add accounts pane, search for the resource account(s) you want to allow agents to use for outbound caller ID purposes.Under Assign calling ID, select the Add button.An online voice routing policy (phone number assignment is optional when using Direct Routing).An Operator Connect phone number assigned.
#Call queue license
![call queue call queue](https://bizmeetstech.net/wp-content/uploads/2017/01/2608422318_c50495f5e2_b.jpg)
Select the Add button next to the resource account you want to assign to this call queue.On the Add accounts pane, search for the resource account to add.Under Resource accounts, click the Add button to add a resource account for this call queue.Type a name for the call queue in the box at the top. To set up a call queue, in the Teams admin center, expand Voice, select Call queues, and then select Add. Follow these steps to set up your call queue For instructions to create call queues using PowerShell, see Creating call queues with PowerShell cmdlets.
![call queue call queue](https://blog.chasedatacorp.com/hs-fs/hubfs/Blog%20Photos/Putting%20Callback%20Queuing%20to%20Work%20for%20Call%20Center%20Queues%20-2.jpg)
The steps outlined in the article create call queues using the Teams admin center. The steps to set up a call queue includes: